GENERAL TERMS AND CONDITIONS
the Hotel Spalentor GmbH, Schönbeinstrasse 1, CH - 4056 Basel
1. Fundaments: These common terms and conditions arrange the privity of contract between the guests and the Hotel Spalentor GmbH, Basel – hereafter referred to as Hotel Spalentor.
2. Reservation: The reservation agreement and its variations concerning the services of the Hotel Spalentor are not binding until they are confirmed in writing by the hotel and the customer respectively reconfirmed. The actual services conform with the reservation confirmation. If the booking guest is announcing other guests, he will be liable for the fulfilment of their duties and he will be liable for the whole invoice amount resulting from the reservation. For reservations, which are made on the same day as the arrival day, the reservation is then binding from the moment of acceptance by the Hotel Spalentor.
3. Options: Option dates are binding for both parties. After the expiry date of the option, the Hotel has the right to make use of the rooms, unless a confirmed agreement – mutually signed - exists in writing.
4. Occupation and return of rooms: Check-in on the day of arrival is possible from 3:00 p.m. Rooms must be checked out by 11:00 a.m. on the day of departure.
5. Prices and duty of payment: The prices result from the confirmation of the reservation, the current available rate, and with respect to special contract arrangements. Depending on mutual agreement, with respect to the amount of the booking, a prepayment of up to 100 % is demanded. The prepayment received in time is deducted from the hotel bill or cancellation fees. Hotel Spalentor can ask for a credit card guarantee instead of a prepayment. The prepayment is due within 30 days after the receipt of the reservation confirmation. In the case of a reservation at short notice, a credit card guarantee on the whole of the hotel bill is imperative. A delayed payment of the existing demand entitles the Hotel Spalentor to dissolve the contract and to claim the cancellation fees mentioned in figure 6. The final bill must be paid on check-out either with Swiss Francs, Euro or an accepted credit card. An invoice is sent exclusively to clients with a special contract.
6. Policy and consequences of a cancellation or a reservation not taken up (no-show): The customer must inform the Hotel Spalentor of a cancellation as early as possible. In the case of a cancellation of a reservation, the Hotel Spalentor is entitled to charge the customer the following cancellation fees as a % of the reserved rooms:
Decisive for the cancellation charges is the arrival of the cancellation at the hotel In the event of an earlier departure than originally booked (departure after 3 p.m.), the reservation price for the following night will be charged. Reserved hotel rooms (for single reservations) for which no valid credit card has been provided in advance as a guarantee and which are not occupied by 6 p.m. on the day of arrival, the hotel is entitled to dispose of the rooms. This does not apply if a later arrival has been specifically agreed upon and the reservation has been guaranteed with a credit card number or a prepayment. A guarantee for a late arrival can also be made by the firm which made the reservation. In this case, the exact address must be supplied.
7. Conditions applying to special occasions in Basel such as fairs, congress or events: Cancellation is free of charge up to six weeks before the confirmed arrival date. After that, the entire reservation will be charged at 100%. In the event of a no-show or early departure, the entire stay of the arrangement or confirmed reservation will be charged at 100%. Upon receipt of the reservation, a 100% advance payment is required, which the customer must pay six weeks prior to arrival. If advance payment is not made immediately, Hotel Spalentor may sell the rooms to other guests. Any resulting expenses will be charged to the person responsible.
8. Numbers of participants at events: The customer is required to inform Hotel Spalentor of the final and binding number of participants for groups as early as possible, but at the latest six weeks before the date of arrival. Downward deviations cannot be considered and will be charged to the customer.
9. Liability, legal stand and law of contract: The Hotel Spalentor accepts liability for the belongings of the guests according to legal regulations. There is no liability for slight faults. The Hotel Spalentor is not liable under any legal title for services which the hotel only mediated. (figure10). Should the guest sustain injury or not be satisfied with the services of the Hotel Spalentor, then he must advise the hotel of this immediately, otherwise he has no right to claim recognition. Every claim against the Hotel Spalentor comes under the statute of limitation within 6 months of the end of the contract, unless the compelling legal regulations designate longer time limits. The liability is subject to the legal regulations, unless the common terms and conditions designate limitations and exclusions of liability.
10. Customer liability: the customer is liable to the Hotel Spalentor for all damages and losses, which are caused by him, or his assistants, participants or partners respectively, without the Hotel Spalentor having to prove the responsibility to the customer.
11. Further conditions: The guest cannot claim a particular room unless a specific agreement has been made. Rooms may only be used for the agreed purpose of an overnight stay. The Hotel Spalentor is allowed to dissolve the contract without notice if the room is used contrary to the contract or if the contract has been concluded under pretence of false or misleading specifications. Special requests must be communicated in advance. If the guest desires services that are not to be made by the Hotel Spalentor, the hotel is only dealing as mediator. These services are charged separately. Announcements in mediums (newspapers, radio, television, Internet) with reference to events in the Hotel Spalentor require the former written consent of the Hotel Spalentor. Evening extensions of the event are only possible with the previous consent of the Hotel Spalentor. Should the reserved event’s duration be presumed to last longer than the legal conclusion time (curfew), the customer must appeal to the Hotel Spalentor as early as possible (imperatively however before the start of the event), so that the necessary permit can be obtained. The costs for the permit will be charged to the organiser. Should the Hotel Spalentor have justified reason to believe, that the organiser or the arrangement could endanger the smooth-running, the safety or the reputation of the hotel, then the Hotel Spalentor is authorized at anytime to dissolve the agreement of reservation without compensation.
12. Applicable rights / legal stand: Reservation agreements including General Conditions and eventual additional agreements such as on the fundaments of completed contracts is exclusively subject to Swiss law. Exclusive legal stand for all discrepancy of the presented General business Conditions is Basel Stadt.